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Been with this agency for 20 years always paid on time never late, even tho each year the policy got more and more expensive charging me one year for protection from terrorism, needless to say I got a better policy from another agency. But in the meantime I had sent a check to Lebanon Valley so not to be late, (Big Mistake) I told Mr. frees I was canceling my policy, I signed an E document, I thought that was it (Wrong) the Lebanon Valley cashed my check, I was told I should have received my check on Friday, (still Waiting) and I come to fine out I was charged $5.00 for something ridiculous…so I called Frees insurance and instead of getting I am sorry this happened let me handle everything I got nothing but a snarky response, oh and I will send you the $5.00 out of my own pocket..ugh if you expect to get great service for being a loyal customer think again!

We worked with Taylor to switch insurance carriers and couldn't be happier with how seamless he made the process. He made sure coverages were exactly what we wanted, answered all our questions in a timely manner, and saved us money in the process! Highly recommend reaching out to them!

I absolutely would recommend Frees Insurance to anyone! Taylor has been wonderful. I'm saving $400+ a year on car insurance and Taylor did the leg work to find me the best policies for my needs. I'm getting better coverage all around, including my renters insurance. I found a home for my insurance needs and could not be more confident that I made the right choice in calling Frees!

We have been served by three generations of the Frees Family. The service is E X C E L L E N T ! ! ! They have actively worked to get us dependable coverage at good rates. There have been claims over the four decades. The Frees family and staff worked for the speedy resolution of claims. As our son's bought houses and had families, I had NO reservations in recommending that they get their insurance through Frees Insurance. In a world where you get "press 1 for, press 2 for" customer service it is a pleasure and a comfort to call a local h u m a n and have them answer questions and provide guidance.

The team at Frees Insurance is friendly, responsive, and thorough. They have consistently gone above and beyond to ensure the highest quality of service and we’re thrilled we switched from one of the larger insurance companies last year.